In a move to provide more innovative and tailored experiences for its clientele, Jaeger-LeCoultre is all set to introduce a Care program, this Spring, in line with evolving global customer needs and desire for personalised content, technical expertise and education. The Care program will deploy a dedicated digital platform, highly personalised with value-added information, advice and services as well as an up to 8-year International Limited Warranty across all clocks and watches.
Customers will be able to exclusively register their Jaeger-LeCoultre clocks and watches on a dedicated online platform that will allow them to manage their personal collection and benefit from the Grand Maison’s Care program.
From today, timepieces under the original International limited warranty will be eligible for a warranty extension upon online registration to the program on jaeger-lecoultre.com/services
Post registration, Jaeger-LeCoultre clients will receive personalised services throughout the life of their timepieces, including:
- In-store: added-value services regarding maintenance or enhancement of their timepieces, such as functional checks or engraving tool.
- Online: specific information and advice provided by Jaeger-LeCoultre craftsmen in addition to pre-configured digital tools for personalisation and care
The good news is that the set of new services will be offered in English, French, German, Portuguese, Spanish, Italian, Arabic, Russian, simplified and traditional Chinese, Japanese and Korean. Wechat users will also benefit from the program thanks to the integration of the platform.
Designed to foster an intensified relationship with customers around the world, the Care program is supported by Jaeger-LeCoultre’s global multi-channel network to meet customers wherever they prefer to shop or connect with the Maison. Customers can receive advice and support related to the online platform across all of Jaeger-LeCoultre’s official POS [and e-commerce partners] globally, regardless of whether they have made their purchase in store or online.
According to Catherine Rénier, CEO of Jaeger-LeCoultre, “We are proud to say that our new Care program is an integral part of our Maison’s values to foster a long-term and caring relationship with our customers. We continuously invest in the satisfaction of our valued customers and this program and warranty offer is a true milestone designed to assist our customers in knowing better and taking care of their timepieces. We are excited to offer this new solution to our customers’ evolving preferences while remaining true to our Maison’s long traditions and status as the Home of Watchmaking, by constantly challenging ourselves to take technology, design and service quality to the next level.”
In line with the Maison’s principle of innovation at the service of watchmaking, the Care program is rooted in the Maison’s alchemy between past, present, and future to provide the highest technical expertise and unparalleled service levels.
Know more about the Care Program Here: